Terms and conditions for online trading between shãshen and you (the user of this website)

General terms and conditions for agreement between Eyelash p/l trading as shãshen and you (the user of this website). Address shãshen PO Box 499 Strawberry Hills NSW 2012 Australia. ABN 71 071 505 685. For the purpose of these terms and conditions and the use of this website shãshen means shãshenjewels.com for the purchase of goods and services from this website. The user of this website is ‘you’ and ‘your’ as referred to in these terms and conditions. Please read these terms and conditions carefully before proceeding to use the website as your continuing use of this website (shãshenjewels.com) deems you to be accepting and consenting to the practices described in these terms and conditions. Please read them carefully before proceeding to purchase. Please note these terms and conditions may be changed by shãshen from time to time. Please visit this page regularly to ensure awareness of any future changes as continued use of the site following such changes shall signify your agreement to be bound by such changes.

Placing and Order, Terms of Sale and Payment

By completing a purchase order you are making an offer to purchase a product at the price set out on the website and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Payment must be made at the time of submitting the purchase 0rder. Payment can be made by credit card only. shãshen accepts Visa and Mastercard. You warrant that you are an authorised user of the credit card used to complete payment. Legally binding contracts may only be entered into between adults (persons aged 18 and older), so you must be of 18 years or older to place and order on this website.

All purchase orders placed through this website are subject to confirmation and acceptance by shãshen. We will email you with confirmation of the receipt of your purchase order, and then acceptance by shãshen will be upon your receipt of the email confirming dispatch of the product. shãshen may reject your purchase order, and refund any payment made by you, at any time prior to your receipt of this acceptance by shãshen.

The purchase order must be paid in full immediately upon entry into the agreement. All prices are inclusive of gst. Delivery costs are additional being clearly displayed where applicable and are included in the total cost. All transactions are settled in Australian dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card — your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee. Contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

shãshen may vary prices in the event of price changes or mistakes on reasonable prior notice to you. If shãshen requests payment for increased prices, you may cancel the order by giving notice to shãshen, which must be received within seven days of the announcement of the increase.

This website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure envi- ronment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser (e.g. Netscape Navigator 3.0 or Internet Explorer Microsoft 3.0 and above). In Netscape you can determine whether encryption is active by looking at the little key in the lower left-hand corner of the Netscape window. A solid key indicates that the document is encrypted, while a broken key indicates that the document is not encrypted. In Microsoft Internet Explorer, a solid padlock will appear on the bottom right of the screen when encryption is in use.

shãshen does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shop- ping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

shãshen reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this agreement that you do not resell the products to a third party. shãshen does not permit the purchase of items for resale. Customers wishing to be a stockist of shãshen products must contact shãshen directly, where they will be informed of the options available to buy higher quantities.

The website is owned and operated by shãshen. These terms and conditions supercede all prior terms and conditions and may be revised by shãshen from time to time. Please check this page regularly to ensure you are aware of any changes in these terms and conditions.

Return of Goods

Goods purchased from this site may be returned if you are not completely happy with your purchase in accordance with the following process. This does not affect your statutory rights. Upon receipt of such goods the card used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply)

You must notify shãshen within 7 days of accepting delivery of the product and arrange return of the product within 7 days after such notification.

You must notify shãshen by email info@shashenjewels.com to obtain a “return ID number”, or please call shãshen directly.

You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from shãshen, or delivery note. Product must be returned to shãshen head office.

On International returns you must mark on the courier company’s consignment so that the products do not attract possible customs duties and taxes again.

You must return the product in its original unused condition in its original packaging with the original “swing ticket” attached.

You are responsible for arranging any insurance for the return of the product.

You are responsible for the cost of the shipment for the return of the product.

Refunds can only be credited back to the credit card that was used to make the original purchase minus the delivery charges (exceptions may apply). The refund will be processed as soon as the items have been received by shãshen, however, please allow 14 days from the day you return the product for your account to be credited.

Refunds will only be given to products purchased at the shãshen online store. Refunds will not be given to shãshen stock purchased from shãshen stockists.

No Refund or exchange can be given on earrings for hygiene reasons.

Exchanges are only possible if the item is available. If You wish to exchange, please make your request clear when requesting your return ID number. Exchanges will only be given to products purchased at the shãshen online store. Exchanges will not be given to shãshen stock purchased from shãshen stockists.

Your use of the website

You agree that you will use the website in accordance with these terms and conditions and that you will not use the website for any unlawful purpose.

You will not violate or attempt to violate the security of the website. You will not hack into the website, shãshen computer systems or the computer systems of other users of the website. Hacking means unauthorised access, malicious damage and/or Interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or web- site.

Privacy Policy

Our privacy policy can be found on the site at the privacy page. By consenting to these terms and conditions, you acknowledge and agree to be bound by these terms of our privacy policy.

Limitations of Liability

So far as permitted by law and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained in it)

Your Acceptance of these terms and changes to these terms

You will be asked to accept these terms and conditions during the purchase process by ticking “I have read and accept the terms and privacy information”. By ticking “I have read and accept the terms and privacy information” you agree to the terms and conditions of this agreement.

From time to time, these terms and conditions will be reviewed and may be revised. shãshen reserves the right to change these terms and conditions at any time. Any such changes will be posted on the website. If you have commenced any transaction prior to a change to these terms and conditions, your transaction will be effected in accordance with the terms in place at the time of the acceptance of your offer by shãshen.

Website Availability

Access to this website is provided on a temporary basis. We reserve the right to withdraw, limit or amend the services without notice. We make no guarantee that this site will meet your requirements or be uninterrupted timely or free from errors, that such defects will be corrected or that this site or its server that makes it available are free of viruses or bugs or represents full functionality, accuracy, or reliability. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site. From time to time down-time, either scheduled or unscheduled, may occur. shãshen will work within reason to ensure this amount of down-time is limited. shãshen will not be held liable for the consequences of any down-time.

Intellectual Property

Reproduction of part or all of the contents in any form of the website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Unless otherwise noted, all materials on this website are protected as the copyright, trade- marks and/or other intellectual properties owned by shãshen or by other parties that have licensed their material to shãshen, shãshen trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by shãshen. All rights not expressly granted are reserved.

This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under shãshen direct control and shãshen accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this web-site). You acknowledge that shãshen is entitled to require you to remove any link from another website to this website which you install without obtaining shãshen prior written consent.

Termination

shãshen reserves the right to terminate this agreement at any time. shãshen shall not be liable to you for any cost, expense, or damages whatsoever for terminating this agreement. If the product has not been dispatched to you prior to any termination of this agreement by shãshen, shãshen will refund to you any payment you have made prior to the termination.

Definitions

‘agreement’ means the terms and conditions that apply to the use of this website which may be amended from time to time.

‘products’ means the product that is specified on the purchase order as the product you wish to purchase pursuant to the agreement.

‘purchase order’ means the online purchase order form to be completed by you in relation to your purchase of the product.

‘website’ means internet website with the url www.shashenjewels.com and associated websites.

‘online store’ means the shopping cart area of www.shashenjewels.com

“You” means the user of the website (and “your” has the corresponding meaning).

Entire Agreement.

These terms and conditions set out the entire agreement between you and shãshen in respect of the sale, purchase and use of the goods. They supercede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

Gift Vouchers

Gift vouchers may only be redeemed at the shãshen online store. Gift vouchers are not valid to be redeemed at any shãshen stockist. Gift Vouchers are valid for 12 months from the date of purchase. Gift vouchers are not redeemable for cash. Unfortunately shãshen does not take responsibility for any lost or stolen Gift vouchers.

Warranties

All shãshen product come with a 6 month warranty. You acknowledge that the products require special maintenance as outlined in our ‘how to care for your jewellery’ instructions shãshen will not be liable for any damage caused by any failure by you or to anyone to whom you give the jewellery to maintain the product properly.

Please note that the product may vary slightly from those displayed by your computer monitor. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding any other term in this agreement, shãshen does not exclude any non-excludable rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.

Returns by you for faulty or damaged product

Let us express out sincere apologies in advance should this occur. We check and scry each piece before it is dispatched however we acknowledge that this sometimes occurs. If you wish to return faulty or damaged product, shãshen will gladly repair, exchange or refund the original price in accordance with the following process:

  1. that the product was purchased within 6 months of faulty date.
  2. you must notify shãshen by email info@shashenjewels.com to obtain a “return ID number”, or please call shãshen directly.
  3. you must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from shãshen or delivery note.
  4. you must return the product to shãshen head office.
  5. on international returns you must mark on the courier company’s consignment so that the products do not attract possible customs duties and taxes again.
  6. shãshen will then refund the price to you in full, replace the product or exchange for a different product.
  7. refunds can only be credited back to the credit card was used to make the original purchase. The refund will be processed as soon as the items have been received by shãshen, however, please allow 14 days from the day you return the product for your account to be credited.
  8. exchanges are only possible if the item is available. shãshen can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting your return ID number.
  9. please note that unfortunately, returns may not be made to a shãshen stockist.
  10. your acceptance of these terms and changes to the terms
  11. you will be asked to accept this agreement during the purchase process by ticking “I have read and accept the terms and privacy information”. By ticking “I have read and accept the terms and privacy information” you agree to the terms and conditions of this agreement.

From time to time, this agreement will be reviewed and may be revised. shãshen reserves the right to change this agreement at any time. Any such changes will be posted on the website. If you have commenced any transaction prior to a change to this agreement, transaction will be effected in accordance with the terms in place at the time of the acceptance of your offer by shãshen.